Frontline troubleshooting and issue diagnosis to quickly identify and resolve common problems.

User account management, including password resets, account unlocks, and simple profile updates.

Software setup and configuration for standard, pre-approved applications.

Printer and peripheral support, covering driver installations and basic troubleshooting.

Network and connectivity help, addressing cable issues and common Wi-Fi problems.

Email and communication tool troubleshooting to restore user productivity.

Remote assistance for quick, hands-on problem resolution.

Basic software training to help users feel confident and capable with everyday tools.

Comprehensive service request logging and tracking to ensure transparency and follow through.

Seamless escalation to Advanced support for complex issues requiring advanced expertise.

In-depth troubleshooting and root cause analysis for issues escalated from Basic tier support.

Operating system support, including diagnostics for boot failures, performance errors, and configuration issues.

Application level troubleshooting, covering setup, configuration, and error resolution.

Network diagnostics and optimization, addressing LAN and basic WAN connectivity problems.

Hardware assessment and repair guidance, assisting within client capabilities or under vendor warranty.

Virus and malware detection and removal, leveraging the client’s existing antivirus tools.

Data backup and recovery assistance, using established client backup solutions to ensure business continuity.

Escalation and coordination with third-party vendors for complex or specialized issues requiring external support.

IT Strategy & Roadmap Development – Create a clear, actionable technology plan that supports long-term growth and innovation.

IoT (Internet of Things) Strategy – Design and implement connected systems that improve efficiency, visibility, and data-driven decisions.

Network Assessment & Optimization – Evaluate and enhance your network for better performance, stability, and security.

Server & Cloud Infrastructure Strategy – Build a scalable, reliable foundation through tailored on-premise, hybrid, or cloud solutions.

Endpoint Management & Security – Protect and maintain all user devices with streamlined management and strong security controls.

Specialized Software Implementation – Seamlessly deploy and integrate new software with expert guidance and minimal disruption.

Software & Application Consulting – Optimize your applications to simplify workflows and improve productivity.

Technology Training – Empower your team with hands-on training to increase confidence and efficiency with modern tools.

IT Cost Optimization – Reduce expenses through strategic analysis and smarter resource allocation.

Vendor Management & Procurement – Simplify sourcing, negotiations, and vendor coordination to get the best value for your business.

Procurement Process Consulting – Streamline technology purchasing with a transparent and efficient procurement strategy.

Onboarding Google Workspace (G-Suite) – Transition smoothly with setup, migration, and user training for seamless collaboration.

Microsoft Office 365 Administration – Configure, secure, and manage your Microsoft 365 environment for maximum productivity.